PRIVACY
The customer information required for your transaction will remain private. Email addresses may be added to the Paniolo Productions email list to inform customers about current events, news and promotions relating solely to Paniolo Productions. To be removed, click the 'manage your subscription' link on the bottom of a current newsletter and unsubscribe or you may email your request to: info@panioloproductions.com. Under no circumstances will your information be sold or traded with outside parties.

PAYMENT FOR TICKETS
Paniolo Productions uses Brown Paper Tickets for all ticket sales, unless noted on our event page. Brown Paper Tickets accepts Visa, Mastercard and Discover.
BPT adds a non-refundable service charge of $0.99 plus 2.5% to the price of the tickets we sell. This is the smallest fee in the ticketing industry. If you have further questions please CLICK HERE and see if your answer is on their FAQ page. If you are still in need of assistance or would like to pay by check or money order please contact Paniolo Productions directly.

PAYMENT FOR MERCHANDISE
Paniolo Productions accepts PayPal and major credit card payments online as well as check and money orders. Make checks payable to: Paniolo Productions (in the memo on your check list items numbers)
If paying with a credit card, your credit card transaction will appear on your bill as:
"PAYPAL *PANIOLOPROD"

SHIPPING MERCHANDISE
We ship our merchandise wherever USPS or UPS ground will deliver in the U.S. and Internationally. Our goal is to process all orders within 48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM PST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted as soon as possible. You will be notified via email when your order has shipped.

Please note, at this time we are unable to ship to P.O. Box addresses.
You may cancel your order at any time prior to processing by calling (323)547-3482.
Unfortunately, we are not able to cancel orders once they have been shipped.

Ticket orders are automatically placed at Will Call the day of the event. If you wish to have your ticket order shipped, please call (323)547-3482, a shipping and handling fee may apply.

RETURNS
All sales are final. No returns or exchanges. UNLESS:

- The order was incorrectly filled by us.
- Merchandise is defective.
- An event was canceled or postponed.

All claims for shortages and/or damages must be placed within ten days of receipt of merchandise.
All returned merchandise must be received by Paniolo Productions in saleable condition, unless the merchandise is found to be defective. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.

If an event was canceled, rescheduled or moved to another venue you will be contacted immediately via email with details. It will also be posted on our website. After the announcement is made it will be the ticket buyers responsibility to contact us for a refund. Depending on the circumstances, each event may require different refund actions - when we email an announcement of any event change, please be sure to read the email carefully.

All refunds are applied to the individual customer account.
Any form of reimbursement is consistent with the original method of payment.

Return shipments to:
Paniolo Productions
Attention: Returns
Post Office Box 66265
Los Angeles, CA 90066

For further questions call: (323)547-3482
or email: store@panioloproductions.com